Integration Troubleshooting

New Accounts

If setting up Zone Employee Portal in an account for the first time then please follow the instructions under Getting started.

If you need to update the credentials used by Zone Employee Portal for its NetSuite integration, then follow these steps:

1. As an ADMIN on the main menu bar, choose: Administration
2. On the left menu bar, choose: Integration
3. Click on the Integration (there should only be one row)
4. Paste in the correct values for the
   (following values were generated in NetSuite: Setup -> Integrations -> Manage Integrations -> Zone Employee Portal Integration)
   
   1. Consumer Key
   2. Consumer Secret
   3. Token Key
   4. Token Secret
5. All other values should stay the same
6. Click the Update button

Expired license

If you've completed setup of a new Zone Employee Portal account and upon your first login into Zone Employee Portal you see "License Expired" in the top-right of the screen, then it is likely there are integration issues. Zone Employee Portal must complete a successful sync before the license information are displayed correctly.

To review the Integration Queue:

1. As an ADMIN on the main menu bar, choose: Administration → Integration Queue

Integration Issue: Pay slips

The most comment integration issue for payslips is when INSUFFICENT_PERMISION is reported. This usually means the the nominated Zone Employee Portal Integration User in NetSuite does not have permission to access the File Cabinet folder where payslips are stored. Please check the permissions (e.g. Group Permissions) on the folder in NetSuite.